After successfully placing an order you will receive an email confirming that your purchase was processed. Once your order has shipped you will receive a second email with a confirmation of shipment that includes a tracking number that can be used to track your package.
Available items are shipped within 48 hours on weekdays. We are closed weekends.
Custom orders or commissions will take longer to complete and will be discussed upon request.
Orders will be shipped via UPS standard mailing, which will take approximately 2-3 business days to be delivered (this does not include the processing period). A tracking number will also be sent upon shipment to the email address provided during checkout.
Shipments over $250 will require signature upon delivery.
Request for Return or Replacement
Please be sure to review and double check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 7 business days after receipt. Refunds will only be given once we have reached an amicable decision, or if an order cancellation is made within 2 hours of purchase (no guarantees).
All returns must be received within 30 business days of purchase. Returns will only be accepted in exchange for a store credit totaling the exact purchase amount for exchanges of equal or greater value. All sales are final on sale items, and returns/exchanges cannot be made on them. Please note, that you (buyer) will be responsible for the shipping of returns at your expense. In order to honor your return/exchange, the item must be in the original packaging, unworn, unused.
If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package.
Communication to request Return/Exchange:
Email firstname.lastname@example.org referencing your Order# and the reason for your exchange.
We make every effort to respond to your issue in a timely manner, though we ask to allow 2-3 weeks for processing and confirmation of you request.
ALL returns (not exchanges) are subject to a 10% restocking fee. All refunds will not include original shipping cost. Overnight shipping charges are non-refundable. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. PLEASE NOTE: All items sold on sale are FINAL SALE and are not eligible for return.
For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned.